Kortney Harmon Keynote | The Elite Recruiter - Reimagining Recruiter Roles: Shifting Metrics in the Age of Automation
In this episode, Kortney Harmon and Chris Hesson join Benjamin Mena on The Elite Recruiter Podcast to examine how AI agents are reshaping the recruiting workflow and challenging the traditional KPIs many teams still rely on. They explore why sourcing is shifting, why volume-based activity metrics no longer reflect real performance, and how automation is redefining the recruiter’s day-to-day responsibilities.
Kortney and Chris break down how AI agents now support sourcing, research, data cleanup, enrichment, and workflow execution—returning hours each week while exposing the widening disconnect between legacy activity tracking and modern recruiter impact. They also discuss how measuring calls, emails, and task volume can unintentionally penalize recruiters who leverage automation effectively, and why leaders must adopt outcome-based metrics grounded in influence, advisory work, and relationship-building. The conversation highlights how living resumes, real-time data enrichment, and agent-driven workflows inside the ATS can unlock value long buried in existing databases.
Listen in to explore how automation changes the work—and how humans elevate the results.
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