The Full Desk Experience

As AI accelerates across recruiting, the firms pulling ahead aren’t chasing tools—they’re doubling down on relationships. In this Industry Spotlight, Kortney Harmon sits down with Tom Wilson, Partner at Buffkin/Baker, to unpack what actually keeps recruiting leaders relevant as automation, speed, and expectations continue to rise.

The conversation explores how client and candidate expectations have shifted across industries, where AI creates real leverage, and why human judgment, context, and trust remain irreplaceable. Rather than focusing on tactics, Tom offers a leadership perspective on building relevance, consistency, and long-term value in a rapidly changing talent market.

Key insights you can’t miss:
• Why relationships—not speed or tools—remain the real competitive advantage
• How recruiting strategies must adapt across industries and market cycles
• Where AI adds efficiency and where human judgment still matters most
• What advisory-led recruiting looks like in a changing talent economy

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